Revised August 2023
MyChart
MyChart is an easy way to access some, but not all, of your medical record online. With MyChart, you can see parts of your medical record, ask for prescription renewals, schedule appointments, send online messages to your healthcare provider and staff, participate in e-visits and video visits.
MyChart is offered only as a convenience. You do not have to use it if you do not want to. If you decide to use MyChart, whether as a patient or as a proxy for your child or another person, you agree to all the terms and conditions listed below. Read them very carefully before using MyChart. We can change these terms and conditions at any time, without notice to you.
MyChart Terms and Conditions
In exchange for being able to use MyChart, I understand and agree to the following:
Account Creation, Usage and Deactivation
- Deactivate my account or remove proxy access myself within the MyChart application.
- Ask my healthcare provider’s office to deactivate my account or disable proxy access. I understand that it may take several days to process my request. During this time, my proxy will still be able to access my medical information.
- Call Novant Health Customer Service at 1-844-266-8268 to deactivate my account or disable proxy access.
Use of MyChart to Message My Healthcare Providers
- Messages related to a new condition that has not been discussed previously with my healthcare provider
- Messages related to a long-term condition not recently addressed
- Questions not related to:
- Obtaining refills of a currently prescribed medication
- Obtaining results or clarifying results of recent testing
- Condition addressed during an appointment within 7 days of the delivery of the MyChart message
Security
Protecting the confidentiality of patient medical information is important to us. We use industry standard security measures to protect login credentials (username and password) and medical information. We log your use of MyChart including the medical record information that you access or release.
I acknowledge that Novant Health has the right to modify these terms and conditions at any time, in its sole discretion, and the modifications will become effective as of the date they are posted. I agree to re-review these terms and conditions and the Novant Health Notice of Privacy Practices each time I receive notice of (or otherwise become aware of) these modifications. My continued use of MyChart constitutes my acceptance of all modifications Novant Health has made. If I do not agree with the modifications to these terms and conditions or any of our changes to the Notice of Privacy Practices, I will discontinue my access to and use of MyChart. Neither the course of conduct between the parties nor trade practice will act to modify any provision of these terms and conditions.
I have read the MyChart Terms and Conditions. I understand them. I agree to them. I consent to the Terms and Conditions voluntarily.